Elekta Care Support Services | Services | Elekta

Elekta Care

Support services

Stay on schedule

At Elekta we share your goal of keeping patient treatments on schedule. And we believe that the best service happens quietly, in the background, sometimes even before you knew there was an issue.

Our data-driven service model combines digital and real-world solutions to provide confidence that your system will be clinically available when your patients need it.


Data analytics from thousands of connected systems around the world allow us to predict issues before they even occur.


If a potential issue is detected, we operate remote-first and try to solve it without disrupting your clinical practice.


If an onsite visit is required, we plan the engineer's visit around your schedule to avoid unplanned or untimely downtime.

Service, I would say, is the most important thing. And at the same time, as a physician, we don’t have so much to do with it—except if there are problems. Usually it’s something where we’re really happy when it works and we don’t see it.

Prof. Stephanie Corradini
Chief of Brachytherapy and Vice Chair of the Department of Radiation Oncology, LMU Munich, Germany

Corradini Cropped

Elekta IntelliMax®

Always connected, always ahead

By connecting to IntelliMax, potential future issues can be predicted and maintenance scheduled at a convenient time to avoid unplanned system downtime.

For many corrective issues, IntelliMax can also automatically raise a support case with us, allowing our service engineers to act proactively to minimize system downtime.

Elekta IntelliMax

Always connected, always ahead

Predictive maintenance

IntelliMax typically provides a 2-week warning before a part failure occurs, enabling a proactive resolution at a time that suits you.

Remote support

Elekta IntelliMax connects your workstation directly to the Elekta Care Support team for quick problem resolution, pre-checks prior to on-site visits and over the shoulder support.

Remote access

IntelliMax enables remote access between your own systems when the Elekta system is running. Ideal for self-maintainers or satellite sites who wish to provide remote assistance to their own staff.

of product issues resolved with remote assitance

of beam related issues can be resolved remotely

of software issues resolved with remote support

of downtime avoided per IntelliMax® detected issue

*Data maintained internally by Elekta

Global support network

Expert assistance when and where you need it

Sao PauloSydneyMexico CityAtlantaHendersonCrawleyBeijingTokyoShanghaiHong KongGurgaonIstanbulMadridHamburgElekta Care Support Centers

We safeguard your clinical continuity with highly skilled remote and onsite support experts and timely delivery of certified spare parts. Our Elekta Care Support Centers are located in various regions providing round-the-clock remote support in many local languages. With a common knowledge base, shared global processes and an extensive network of vastly experienced field service engineers, we ensure immediate and accurate support whenever you have an issue no matter where you are in the world.

Meet your needs

Our Elekta Care Service Agreements are available in three different tiers to meet your specific needs and provide transparency in lifecycle planning and costs.

Elekta Care service agreements to meet your needs

Whether you want total control over lifecycle costs, guaranteed uptime, or increased patient throughput, we have the service contract to meet your needs.



Ultimate protection

Highest uptime guarantee and complete peace of mind with no unexpected costs coming your way.



Comprehensive assurance

Full break-fix cover, uptime guarantee and transparent lifecycle costs.



Preventative maintenance

Regular preventative maintenance to keep an eye on your system and flag any issues.

Get in touch

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