Elekta Care™ Service

Elekta Care™ Service You focus on the patient,
we focus on you.

Maximize the use of your system with Elekta Care Service

Our focus is on you – helping you get the highest uptime possible and ensuring your Elekta solution can be utilized to its full capabilities. Comprehensive service and support provide you with confidence that your system will be available when you need it to keep patient treatments on schedule. Robust learning programs and training resources enable you to push the boundaries of your clinical capabilities, ensuring clinical excellence every day. Our ongoing partnership is an integral part of your investment, helping you maximize your system’s lifetime value.

Designed to help you provide the best care possible for your patients, Elekta Care Service is a portfolio of award-winning services that supports you from installation throughout the lifetime of your Elekta solution.

 
 
 
 

Key facts

  • 60% of product issues resolved with remote support
  • Two out of three software issues resolved on same day with remote support
  • 95% of field replaceable spare parts are shipped within 24 hours
  • Up to 98% uptime guarantee commitment*

 

*As specified in Elekta Care Service Agreement;
Source: Internal Elekta data

Maximize system uptime

Confidence that patient treatments can be kept on schedule


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Award-winning service infrastructure for confidence in maximized system uptime

  • Local and global service functions work in close collaboration as one team
  • One common goal – to help maximize the uptime of your Elekta system
  • Awarded Technology Services Industry Association (TSIA) Star Award 2019 in the category of field service
 

Start-up services ensures smooth and efficient installation

Elekta IntelliMax® AI-enabled predictive and proactive support for faster time to resolution and maximized availability

Immediate, accurate expert support and timely delivery of certified parts help maximize system availability

Maximize clinical capability

Achieve excellence in your clinical capabilities


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Comprehensive training portfolio for your staff

  • > 150 training courses offered in various settings
  • > 50 partners worldwide to provide peer-to-peer training
 

Accelerated time-to-proficiency with Elekta Care Learning Journeys

Expand clinical capabilities and advance treatment techniques with Elekta Care Learning

Easy access to knowledge and training resources through Elekta Care Community portal

Maximize lifetime value

Ongoing partnership helps you get the most out of your technology


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Partnership for transparency in lifecycle costs and planning

  • Elekta Care Service Agreements are available in three levels to meet your clinic’s needs
 
Transparency in lifecycle costs and planning with Elekta Care Service Agreements tailored to meet your clinic’s needs
Keep your system up to date with access to technology updates throughout the lifetime of your Elekta solution

Increased control and self-management of your account via Elekta Care Community portal

 

 
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