We know our ability to deliver exceptional service is what truly sets us apart as a partner in cancer care.
Personal response, experiential learning and lifecycle management are key elements in our effort to connect and to improve patient care. We look forward to working with you to fully operationalize your Elekta solution, provide rapid response through a single point of contact, and help deliver the best care for your patients.
We call this Elekta Care™.
To learn more about our Elekta Care offerings, click on one of the links below, contact one of our global support phone numbers below or email: ElektaCare@elekta.com.
From your initial experience with Elekta through the lifecycle of your product, our professional installers and trainers work closely and proactively with you to meet your timelines and deliver your Elekta system on schedule. This group is a dedicated function within Elekta to give your site complete focus throughout this process. If you are a new customer and have not yet received your Welcome Kit, please contact your local Elekta Care support number to request one.
Everything we offer with Elekta Care, particularly in Remote Services, is aimed at maximizing system availability, eliminating interruptions and minimizing downtime. We understand any interruption in the clinical patient schedule causes significant disruption for you and the patients you serve. If you have not yet connected your system to our remote diagnostic capabilities – Elekta IntelliMax™, please contact us as soon as possible via your local Elekta Care support number to learn more about this service and associated options available in your Elekta Care service agreement.