Get the most from your Elekta solution.
Elekta Care™ is our comprehensive customer services program designed to support you throughout your entire Elekta experience. Backed by a global support network, with unique expertise and vast experience supporting clinicians who treat cancer and brain disorders, we are dedicated to providing you with essential tools and training toward improved patient outcomes and operational growth. Elekta Care encompasses all services we provide as of a product’s installation — including warranty services, maintenance and support, staff education and training and an enduring partnership.
This video is courtesy Sunshine Coast Hospital and Health Service (SCHHS). This video does not constitute endorsement by SCHHS.
From the beginning, you'll have a single point of contact from an Elekta Care Project Manager who coordinates all implementation activities and offers prompt communication and support.
Ensuring your system is set up correctly from the start, Elekta-certified, professional installers handle every aspect of setup, for a smooth, accurate and efficient installation.
Our on-site application support and startup training prepare your staff to hit the ground running with new Elekta technology, to facilitate smooth workflows while minimizing risk of errors.
Elekta provides comprehensive, full protection coverage. And, to help you continue to get the most out of your technology over its lifetime, Elekta offers extended coverage options beyond your system's warranty period.
Over 80 percent of our global-installed base of linear accelerators is connected to Elekta IntelliMax, providing the capability for securely controlled remote access that enables proactive support and predictive maintenance. Elekta IntelliMax can help boost your bottom line through avoided downtime, first-time fix rate and reduction in parts consumed.
Designed to enhance your skills and knowledge, Elekta's innovative learning programs are continually updated to help you and your clinic deliver the best care possible for your patients. Choose from an extensive, flexible range of e-learning, classroom and clinical learning events across Elekta's solutions portfolio to create a customized learning experience.
Elekta's secure online customer portal brings the power of Elekta Care's dedicated support organization straight to your desktop.
Recognizing the critical importance of the learning environment, Elekta has invested in innovative training centers where you can network with colleagues while interactively participating in practical, hands-on learning.
Phone: +44 (0)1293 544 422
400 Perimeter Center Terrace Suite 50
Atlanta, GA 30346
Phone: +1 770 300 9725
Fax: +1 770 448 6338
Elekta Instrument AB
103 93 Stockholm
Phone: +46 8 587 254 00
3905 TH Veenendaal
Phone: +31 318 557 133
Room 3203, Pangu Plaza, Block A
No. 27 Fourth Ring Mid Road
Phone: +91 44 2499 2877
Elekta (Pty) Ltd. Suite 2
168 Walker St
New South Wales 2060
Cape Gate Décor Center
1 Belami Close
Cooperation with PTW Freiburg/Dosimetry School and Tygerberg Hosptial
Enhance functionality, protect your investment and plan for growth. Elekta continuously offers additional functionality (as available) to our hardware and software customers. Our flexible and open approach allows us to provide a more consultative role to evaluate your center's specific needs. The approach also makes sure you get the functionality and services to best address those needs today, while building you a secure basis for growth.
To help you continue to get the most out of your technology over its lifetime, Elekta offers extended coverage options beyond your system's warranty period. Elekta service agreement options help maximize clinical availability and utilization for all solutions in the Elekta portfolio — including Leksell Gamma Knife®, oncology solutions, brachytherapy, MOSAIQ®, and treatment planning.
Because service agreements differ depending on the specific Elekta solution, we have developed tiers that represent various levels of coverage to better support your needs.
If you have your own in-house support or prefer to pay for service on a parts-and-labor basis, a Silver level agreement provides a minimum level of coverage for reliable efficiency at competitive pricing. For most, the Gold tier offers the most appropriate level of coverage. And, for comprehensive coverage that includes benefits such as increased guaranteed uptimes and future-proof technology, the Platinum tier offers enhanced performance on key elements.
Elekta Care Platinum level is designed to provide you with total confidence that your equipment will continue to perform at its optimum level. Platinum agreements provide comprehensive coverage that ensures your Elekta product remains current and your staff is educated to use it to its fullest capabilities with features such as technology refresh, unique components and annual training reviews.
Gold level agreements offer more advanced operational benefits - such as guaranteed uptime, software upgrades, spare parts and corrective maintenance - to allow more sophisticated lifecycle planning.
This will enhance your system's operational efficiency, enable predictable costs and help safeguard the clinical performance of your Elekta solution.
Depending on the product covered, Silver level agreements may include planned maintenance, remote services, access to our Elekta Care Community customer portal, software updates, and other services.
This will allow you to maintain a reliable system, protect your investment and minimize patient risk.