Customer satisfaction ratings high for linear accelerators, SRS, treatment planning and oncology information systemsAtlanta, GA United States — Monday, January 17, 2011
MD Buyline reports that Elekta’s linear accelerators, stereotactic radiosurgery (SRS), oncology information management and treatment planning systems received the highest user satisfaction ratings when compared to these solutions offered by other vendors in the industry.
Vendors are rated on a 1 to 10 scale according to user satisfaction with system performance, system reliability, system installation/implementation, applications training, service response time and service repair quality. MD Buyline clinical and IT analysts conduct interviews with hands-on users, including clinicians, physicians, biomedical engineers, physicists, nurses, CIOs and IT managers.
Elekta’s linear accelerators maintained their steady ratings from the previous quarter and led competitors across the evaluable categories of system reliability, installation and implementation, applications training, service response time and service repair quality. The report indicated that Elekta “offers a complete, well-integrated solution to all areas of oncology care.”
Elekta SRS systems continued to earn good to excellent ratings among customers, with user satisfaction improvements in service repair quality. Users noted “great confidence” in Elekta, stating that issues are “resolved quickly and efficiently.”
Elekta led two vendors in user satisfaction ratings for treatment planning systems. Ratings were improved in assessments of system performance, and consistent with last quarter’s ratings for system reliability, and installation and implementation. Users noted that integration is streamlined due to the interoperability of Elekta’s various solution types (i.e, planning and treatment systems, and OIS).
Improvements in system performance and reliability ratings, as well as installation and implementation, applications training, service response time and repair, pushed Elekta’s MOSAIQ® oncology information system to the top ranking. The report indicated that users appreciate that Elekta’s open technology “can be used with competing vendor’s equipment,” and customer support was described as “excellent.”
MD Buyline measures user satisfaction based on evaluations by more than 3,300 hospitals in the member network. Founded in 1983, MD Buyline is a market intelligence organization that provides the healthcare industry with independent analysis and reporting.
Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy and radiosurgery, as well as workflow enhancing software systems across the spectrum of cancer care.Elekta is a human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders. The company develops sophisticated, state-of-the-art tools and treatment planning systems for radiation therapy and radiosurgery, as well as workflow enhancing software systems across the spectrum of cancer care.
Stretching the boundaries of science and technology, providing intelligent and resource-efficient solutions that offer confidence to both healthcare providers and patients, Elekta aims to improve, prolong and even save patient lives, making the future possible today.
Today, Elekta solutions in oncology and neurosurgery are used in over 5,000 hospitals globally, and every day more than 100,000 patients receive diagnosis, treatment or follow-up with the help of a solution from the Elekta Group.
Elekta employs around 2,500 employees globally. The corporate headquarter is located in Stockholm, Sweden, and the company is listed on the Nordic Exchange under the ticker EKTAb.
Stina Thorman, Vice President Corporate Communications, Elekta AB
Tel: +46 8 587 254 37
Time zone: CET: Central European
Michelle Lee, Director, Global Public Relations and Brand Management, Elekta
Tel: +1 770-670-2447
Time zone: EDT: Eastern Daylight Time