Elekta Care™

Elekta Care™ Der beste Support für unsere Kunden

Holen Sie das Beste aus Ihrer Elekta-Lösung.

Elekta Care™ ist unser umfassendes Serviceprogramm, das Sie während Ihres gesamten Elekta-Erlebnisses unterstützen soll. Wir verfügen über ein globales Support-Netzwerk mit einzigartigem Fachwissen und langjähriger Erfahrung bei der Unterstützung von Ärzten in der Krebstherapie. Wir stellen Ihnen die wichtigsten Werkzeuge und Informationen zur Verfügung, um die Patientenresultate und das Geschäftswachstum zu verbessern. Elekta Care umfasst alle Dienstleistungen, die wir anbieten - einschließlich Service und Support, Aus- und Weiterbildung und Beratungsleistungen

 
 
 
 

Key facts

  • 60% of product issues resolved with remote support
  • Two out of three software issues resolved on same day with remote support
  • 95% of field replaceable spare parts are shipped within 24 hours
  • Up to 98% uptime guarantee commitment*

 

*As specified in Elekta Care Service Agreement;
Source: Internal Elekta data

Maximize system uptime

Confidence that patient treatments can be kept on schedule


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Award-winning service infrastructure for confidence in maximized system uptime

  • Local and global service functions work in close collaboration as one team
  • One common goal – to help maximize the uptime of your Elekta system
  • Awarded Technology Services Industry Association (TSIA) Star Award 2019 in the category of field service
 

Start-up services ensures smooth and efficient installation

Elekta IntelliMax® AI-enabled predictive and proactive support for faster time to resolution and maximized availability

Immediate, accurate expert support and timely delivery of certified parts help maximize system availability

Maximize clinical capability

Achieve excellence in your clinical capabilities


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Comprehensive training portfolio for your staff

  • > 150 training courses offered in various settings
  • > 50 partners worldwide to provide peer-to-peer training
 

Accelerated time-to-proficiency with Elekta Care Learning Journeys

Expand clinical capabilities and advance treatment techniques with Elekta Care Learning

Easy access to knowledge and training resources through Elekta Care Community portal

Maximize lifetime value

Ongoing partnership helps you get the most out of your technology


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Partnership for transparency in lifecycle costs and planning

  • Elekta Care Service Agreements are available in three levels to meet your clinic’s needs
 
Transparency in lifecycle costs and planning with Elekta Care Service Agreements tailored to meet your clinic’s needs
Keep your system up to date with access to technology updates throughout the lifetime of your Elekta solution

Increased control and self-management of your account via Elekta Care Community portal

 

 
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