Elekta Integrity Line

A: It is a service ('communication instrument') enabling all employees within Elekta to report serious breaches that would otherwise not be reported in complete anonymity. You can do this either by phone or via a secure website, without the interference of a human operator.

A: To make available a reporting route to all Elekta employees, suppliers, customers and any other person that would like to report a violation to Elekta.

A: Phone: You dial the free phone number, enter your access code and leave your message. During your call you will not talk to an operator. All instructions have been pre-recorded and will guide you through the process easily. Within one week you can call back to listen to Elekta's response. You can post a new follow-up message to this response. This conversation cycle can be repeated endlessly. (Tip: write down your message before you make the call.)

Web: Proceed to the Elekta Integrity Line Web Service page (by using button "CLICK TO REPORT A CONCERN" or simply entering the URL: https://www.speakupfeedback.eu/web/elektaexternals/select_country/766 ), choose your country, enter your access code and leave your message. Within one week you can return to the Web Service and read Elekta's response. You can reply to this response. This communication cycle can be repeated endlessly.

A: The service is operated by a third party, People Intouch, an independent Dutch company. People Intouch is responsible for processing all messages. Founded in 2004, the company is based in Amsterdam. The patented SpeakUp® reporting system is already used by numerous well-known companies.

A: Not at all: straightforward voice prompts guide you through the simple process and phone menu.

A: Elekta will receive a typed word-for-word transcript of what you have said. You are in total control of the content of the message you leave: if you leave your contact details in your message, SpeakUp will forward it; if you do not leave your contact details, SpeakUp and Elekta will not know who you are. Furthermore, Elekta has agreed not to seek the identity of any caller.

A: No. The SpeakUp system is operated by People Intouch, an independent company that transcribes and translates your message and sends Elekta a typed word-for-word transcript of what you have said.(Tip: if you do not feel comfortable leaving a phone message, have someone else read out your message on the phone system or leave a message on the web system)

A: No, the SpeakUp system is operated by People Intouch. Elekta has no access to the connection data. Phone details or IP-addresses will never be handed over to the company. However, it could be that your company traces user information from your company telephone or computer, note that you can use a public or non-identifiable telephone or computer as well.

A: Upon confirmation of receipt of the transcribed and/or translated message by Elekta, the recording will be erased immediately by People Intouch.

A: The exception to the afore mentioned: if the SpeakUp system receives a message whereby the caller is threatening with violence or a criminal act, Elekta can request to retain the recording to hand it over to the authorities. Still, the voice file and/or connection data will never be handed over to Elekta.

A: Access is via a free phone number so you will call at no cost. However, it can be that in exceptional cases (for some mobile operators for instance) local costs will apply.

A: No. However, after seven minutes you will get a notification followed by an option to continue.

(Tip: try to be as comprehensive and to the point as possible in your message)

A: If you have tried calling from a mobile phone, then please try again using a fixed land line, we have experienced that this is the best way to reach the SpeakUp phone system. If you still encounter problems accessing the SpeakUp phone system, you can send an email to speakup@peopleintouch.nl.

A: Your transcribed message will be sent to Elekta, in principle, within one working day.

A: The Global Compliance Officer.

A: The SpeakUp system will give you a unique case number. Please make sure to write this down carefully. This case number enables you to listen to or read the response from Elekta when you return to the system.

A: Elekta strives to respond within one week. If no answer is available after a week, we advise you to try once more after a few days, or leave a new message with a new case number and refer to your other case number.

A: Yes, the Elekta Integrity Line is available 24 hours per day and 365 days a year from every telephone. Each country has its own free phone number and access code.

A: Yes, you can leave a message in your native language. Agreements are made with Elekta about language options for each country. When leaving your message, you can simply choose one of these languages. Responses will be in your native language as well.

A: Yes, the Elekta Integrity Line Web Service enables you to attach (electronic) documents.

When you have left a message on the phone system, you can log on to the web system using the same case number. Press on the button 'if you already have a case number'. Here you can leave your (electronic) documents. If you would like to stay anonymous, please make sure your contact details are not mentioned in the attachments or in its properties.

A: If you have lost your case number, we ask you to leave your message again with a new case number. If you had written down your message for your first call, this will not take up much of your time. Use the new case number for all further communication.

A: The information to leave a message can be found on the Internet page of Elekta. If you cannot find it there, please send an email to speakup@peopleintouch.nl , so we can help you.