 Elekta’s Advanced Service & Support program is designed to offer the most comprehensive level of support, thereby increasing convenience and assuring maximum availability and safety for Leksell Gamma Knife® C. This ensures fast response when problems arise and full assurance of Elekta’s Uptime Guarantee. Maintaining the precision and reliability of Leksell Gamma Knife® C over time is Elekta’s goal. Accordingly the Advanced Service & Support program has been developed to secure the performance of Leksell Gamma Knife® C over time. It builds on three cornerstones to offer convenience, confidence and cost control The Advanced Service & Support program includes services and support needed to ensure patient safety, as well as optimizing hardware and software investment. Technical Service & Maintenance The Advanced Service & Support program provides for scheduled, planned maintenance of Leksell Gamma Knife® C by trained and certified Elekta engineers. During the planned maintenance, a thorough verification and check program is conducted, software and hardware updates are installed and the spare part kits for both the Leksell Coordinate Frame and Leksell Gamma Knife® C are updated with new parts. Support Elekta’s Technical Support is available during standard business hours. The highly qualified, committed Elekta support team uses the latest in communication technology, constantly striving to provide timely answers to questions and support your needs. Elekta responds to any call from sites with Advanced Service & Support within four hours and, if needed, a technician can be at the site next business day. Physics Support is also available to answer questions. Upgrading The Advanced Service & Support program includes free upgrade of all newly released features of Leksell Gamma Knife® C software. Additionally, the Automatic Positioning System™ and Leksell Coordinate Frame are continuously exchanged. The connectivity to new scanners by Scanner Interface Support is also included. In addition, Elekta gives the full assurance for Leksell Gamma Knife® C performance by the included Uptime Guarantee, which guarantees system availability of 98%. | | Ordering Information
| | Article number | | Leksell Gamma Knife® C including Automatic Positioning System™ Advanced Service & Support | 908975 | | | | | Leksell Gamma Knife® C including Automatic Positioning System™ Advanced Service & Support, warranty year | 910545 | | | | | Leksell Gamma Knife® C excluding Automatic Positioning System™ Advanced Service & Support | 910538 | | | | | Leksell Gamma Knife® C excluding Automatic Positioning System™ Advanced Service & Support, warranty year | 910546 | Services Provided - Planned Maintenance – two planned maintenance visits per year
- Remote Technical Support – for fast and direct trouble-shooting
- Emergency Service Visit(s) – on-site service
- Site Kit Leksell Gamma Knife® C – selected spare parts on site
- Spare Parts – Replacement and repair
- Software Upgrade Release(s) – upgrade of Leksell Gamma Knife® C and Leksell GammaPlan® software, excluding new modules
- Physics Support – dosimetry, radiation shielding, film evaluation and planning
- Leksell Coordinate Frame Repair – Leksell Coordinate Frame parts, repaired or exchanged
- Leksell Coordinate Frame Site Kit – selected spare parts on site
- Scanner Interface Support – software configuration to achieve compatibility with Leksell GammaPlan®.
Services Provided for Multiyear Advanced Service & Support - Software Upgrade Release(s) – all upgrades of Leksell Gamma Knife® and Leksell GammaPlan® software, including new modules
- Hardware Performance Upgrade(s) – computers upgraded or replaced every third year
- Leksell Coordinate Frame Exchange – Leksell Coordinate Frame exchange every third year
- Automatic Positioning System™ Exchange – hardware exchanged every third year
- Uptime Guarantee – system availability guarantee of 98%
- Cobalt Management during repair – unloading and reloading of existing Co60 sources for repair inside the Radiation Unit
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