All Elekta Software customers with may submit support questions to Elekta Software though a central support email at support@impac.com.
To reach your product support specialist by phone, please select support number from the following product families:
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Anatomic Pathology Software Support |
By Phone
Standard Hours (8:00am - 5:00pm Pacific, M-F): +1 888-467-2298
Early Hours (8:00am - 11:00am Eastern, M-F): +1 828-898-4948; (8:00am - 10:00am Central, M-F): +1 831-634-0182
After Hours & Holidays: +1 408-738-8945 By Email
pathsupport@impac.com
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Cancer Registry Software Support |
By Phone
Support Hours are 8AM to 8PM Eastern Time, Monday through Friday. Please contact your Dedicated Support Representative.
Eastern Time | 800-795-2896 | Northeast Region | | | 800-230-0597 | Mid-Atlantic Region | | | 888-231-9093 | Southeast Region | Central Time | 866-881-5317 | Midwest Region | Mountain Time | 888-735-5722 | Western Region | Pacific Time | 888-735-5722 | Western Region | Alaska & Hawaii | 888-735-5722 | | International Clients | 800-795-2896 | | Triage | 800-356-2467 | |
By Email
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Clinical Laboratory Software Support |
By Phone
All Elekta Software customers with IntelliLab may contact software support via phone at +1 800-536-5793, 24 hours a day, 7 days a week.
By Email
Customers may submit inquiries via email to intellilab.support@impac.com.
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OIS Software Support |
By Phone
Phone Support Hours: Elekta Software provides phone support for Multi-ACCESS and MOSAIQ during business hours, 8:00AM to 5:00PM local time, Monday-Friday. Customers that require phone support outside of these hours may register for 24/5 phone support as part of our Premium Support Package.
Support Call Handling: Elekta Software provides local support numbers based on the current geographic distribution of our customers. Elekta Software phone support is currently provided in English, German, and French during business hours. Elekta Software advises customers outside of the countries listed below to contact Elekta Software support via their local Business Unit or via email at support@impac.com. An Elekta Software service representative will contact the customer by phone to respond to the support issue if required. See also: Holiday Support
United States: | 1-800-488-4672 | Australia: | 1-800-420692 | Belgium: | 0800-71560 | France: | 0800-901281 | Germany: | 0800-664-4968 | Hong Kong: | 800-901702 | Ireland: | 1-800-570033 | Israel: | 1-80-9214848 | Italy: | 800-787669 | Netherlands: | 00 800 4672 2222 | New Zealand: | 0800-449224 | Portugal: | 8008-60282 | Singapore: | 800-1204294 | Spain: | 900-991937 | Sweden: | 020-79-3490 | Switzerland: | 0800-561563 | Taiwan: | 00801-13-7789 | United Kingdom: | 00-800-4672-2222 |
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Treatment Planning Software Support |
By Phone, Email and Live WebEx Session |
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U.S. Holidays Software Support |
Holiday Support: Emergency phone support is provided from 8:00AM to 8:00PM EST on Elekta Software company holidays. Customers should continue to contact their local support number and the call will be routed to the holiday support line as required.
Elekta Software U.S. Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving
Day After Thanksgiving, Christmas Eve and Christmas.
Monday, July 5, 2010 is an Elekta Software (MOSAIQ) company holiday. We will be providing holiday support for emergencies only. Please call one of the following numbers if you require assistance for an emergency issue. On July 5, we will provide cell phone coverage that can be reached at the following numbers:
- From 8am-5pm EST you may call [617-417-6572].
- From 8am-5pm EST you may call [702-289-9579].
- From 8am-5pm PST you may call [702-285-2425].
For questions concerning ESI emergencies, the phone number you may call from 8am EST - 5pm PST is [650-450-3508].
If your issue is not an emergency, we will be happy to assist you on Tuesday, July 6, 2010. You may also email questions to support@impac.com which will be handled on Tuesday, July 6, 2010.
Thank you and enjoy the holiday!
Impac Software Client Services
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