 One year of support is automatically included with the purchase of a CMS product, including software upgrades. Additional support is available through a variety of support contracts, ranging from software-only agreements to agreements that provide hardware upgrades and replacements. | Assurance 1.0 : software support - Unlimited telephone and online support
- Applicable right-to-use licenses
- All software updates (excluding marketable features)
Assurance 2.0 : software and hardware support- Unlimited telephone and online support
- Repair and replacement of all covered hardware
- Applicable right-to-use licenses
- All software updates (excluding marketable features)
Assurance 2.1 : software and hardware support with training
- Unlimited telephone and online support
- Repair and replacement of all covered hardware
- Applicable right-to-use licenses
- All software updates (excluding marketable features)
- Tuition, travel and accommodations for one person to any CMS in-house training course
Assurance 3.0 : Anti-obsolescence (one replacement) - Unlimited telephone and online support
- Repair and replacement of all covered hardware
- Applicable right-to-use licenses
- All software updates (excluding marketable features)
- Tuition, travel and accommodations for one person to any CMS in-house training course
- Replacement of covered CPUs one time during the contract term. Replacement takes place during the final quarter of the contract term. This agreement is a three-year obligation for existing customers and a two-year obligation for new customers.
Assurance 4.0 : Anti-obsolescence (two replacements) - Unlimited telephone and online support
- Repair and replacement of all covered hardware
- Applicable right-to-use licenses
- All software updates (excluding marketable features)
- Tuition, travel and accommodations for one person to any CMS in-house training course
- Replacement of covered CPUs two times during the contract term. Replacement takes place immediately, and again during the final quarter of the contract term. This agreement is a three-year obligation.
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