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TPS Service and Support Agreements

Assurance 1.0 : software support

  • Unlimited telephone and online support
  • Applicable right-to-use licenses
  • All software updates (excluding marketable features)

Assurance 2.0 : software and hardware support

  • Unlimited telephone and online support
  • Repair and replacement of all covered hardware
  • Applicable right-to-use licenses
  • All software updates (excluding marketable features)

Assurance 2.1 : software and hardware support with training

  • Unlimited telephone and online support
  • Repair and replacement of all covered hardware
  • Applicable right-to-use licenses
  • All software updates (excluding marketable features)
  • Tuition, travel and accommodations for one person to any CMS in-house training course

Assurance 3.0 : Anti-obsolescence (one replacement)

  • Unlimited telephone and online support
  • Repair and replacement of all covered hardware
  • Applicable right-to-use licenses
  • All software updates (excluding marketable features)
  • Tuition, travel and accommodations for one person to any CMS in-house training course
  • Replacement of covered CPUs one time during the contract term. Replacement takes place during the final quarter of the contract term. This agreement is a three-year obligation for existing customers and a two-year obligation for new customers.

Assurance 4.0 : Anti-obsolescence (two replacements)

  • Unlimited telephone and online support
  • Repair and replacement of all covered hardware
  • Applicable right-to-use licenses
  • All software updates (excluding marketable features)
  • Tuition, travel and accommodations for one person to any CMS in-house training course
  • Replacement of covered CPUs two times during the contract term. Replacement takes place immediately, and again during the final quarter of the contract term. This agreement is a three-year obligation.