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Premium Software Support

Elekta Software’s Premium Support Services help customers more fully leverage the Elekta Software oncology management system through enhanced support resources. Customers may purchase all services as part of a complete Premium Support Package, or select only the services that best meet their needs in a given year. Fees for Premium Support Package and for a la carte Premium Services are assessed annually in addition to the Standard Support contract.

Premium Services

Monthly Account Management

Customers with Monthly Account Management are assigned an Elekta Software Site Manager to provide monthly account oversight. The Site Manager will have extensive experience supporting and maintaining the Elekta Software oncology management system and will be responsible for reviewing your account on a monthly basis. The Site Manager will organize a monthly conference call with your designated representative(s) to communicate information about new product upgrades, distribute additional training material, and help resolve any outstanding support tickets. In addition, the Site Manager will ensure that your organization is kept well informed of upcoming training events and will offer assistance in completing documentation required for upgrades.

Test Server Configuration

Elekta Software’s global support team can assist you with configuring and maintaining a test server that can be used as a safe environment for validating new products and releases prior to implementation at your facility. Our upgrade specialists will remotely perform upgrades to your test system and assist you in testing interfaces to any or all of your third-party devices. While it is your responsibility to procure all hardware and third-party software (e.g. Microsoft SQL database engine) necessary for the test environment, Elekta Software will install and configure the Elekta Software test system in addition to the clinical system in use at your center.

On-site Technical Service Visit

Elekta Software’s Service Representatives have expertise installing and maintaining the software, hardware, local and wide area networking, and device connectivity that is essential to the operation of your Elekta Software oncology management system. Whether you need help with your hardware or network, or you need assistance moving to a paperless or filmless environment, Elekta Software Service Representatives have the knowledge and know-how to help you attain your goals. Elekta Software will send a qualified support representative to your site for a 3-day technical service visit per year.

24/5 Phone Support

All customers on Standard Support are entitled to phone support during normal business hours (8:00AM to 5:00PM, local time, Monday-Friday). With this Premium Service, you and your entire staff will have access to 24-hour phone support, Monday, 12:00am EST to Friday, 7:00pm EST.

Reporting Service Package

Elekta Software oncology management customers who want to take full advantage of the system’s custom reporting capability are encouraged to purchase the Reporting Service Package. Elekta Software also recommends that Reporting Service Package for customers transitioning to MOSAIQ who will want assistance porting modified and custom reports.

  • Tuition for one person from your site to attend Elekta Software’s Introductory, Intermediate or Advanced Crystal report Writer course. Classes must be attended during the year the Reporting Service Package or the Premium Support Package was purchased.
  • Multi-ACCESS/MOSAIQ Data Dictionary and all data dictionary updates for creating customized reports.
  • A 15% discount on all custom reporting requests, modified report requests, and post-upgrade report porting to be completed by Impac Software service personnel.

Premium Support Package

Those customers interested in two or more Premium Services should consider purchasing the complete Premium Support Package. This package combines all five Premium Services listed above, and includes four days of complimentary training tuition for any in-house training course.

Highlights

Upgraded Support

Premium Support Services provide  additional support resources for customers who require customized on-site technical support, enhanced reporting services, expanded phone support, and monthly account oversight.

Mix & Match

Because most Premium Services are available a la carte, customers may select the combination of services that provides the best fit for their cancer center in a given year.

Package Pricing

Customers can leverage economies of scale by purchasing the Premium Support Package, which includes all of the Premium Support Services plus complimentary training tuition.

Questions & Sales Inquiries?

To obtain additional information, please complete the Premium Support Contact Form. An Elekta Software representative will contact you to follow-up.