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By Phone
Support Hours are 8AM to 8PM Eastern Time, Monday through Friday:
+1 855 MY ELEKTA (+1 855 693 5358)
By Email U.S. Holidays Registry Software Support
Friday December 23, 2011, Monday December 26, 2011 and Monday January 2, 2012 are Elekta Software (METRIQ) company holidays. Registry software support is not available after normal business hours or on Holidays.
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By Phone
Phone Support Hours: Elekta Software provides phone support for Multi-ACCESS and MOSAIQ during business hours, 8:00AM to 5:00PM local time, Monday-Friday. Customers that require phone support outside of these hours may register for 24/5 phone support as part of our Premium Support Package.
Support Call Handling: Elekta Software provides local support numbers based on the current geographic distribution of our customers. Elekta Software phone support is currently provided in English, German, and French during business hours. Elekta Software advises customers outside of the countries listed below to contact Elekta Software support via their local Business Unit or via email at support@impac.com . An Elekta Software service representative will contact the customer by phone to respond to the support issue if required. See also: Holiday Support
| United States: | 1 800-488-4672 | | Australia: | 1 800-006-035 | | Austria: | 0800 005 003 | | Belgium: | 0800-71560 | | France: | 0800-901281 | | Germany: | 0800-664-4968 | | Hong Kong: | | | Ireland: | 1 800-570033 | | Israel: | 1 80-9214848 | | Italy: | 800-787669 | | Netherlands: | 00 800 4672 2222 | | New Zealand: | 0800-449224 | | Portugal: | 8008-60282 | | Singapore: | | | Spain: | 900-991937 | | Sweden: | 020-79-3490 | | Switzerland: | 0800-561563 | | Taiwan: | | | United Kingdom: | 00-800-4672-2222 | |
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Friday, December 23, 2011, Monday, December 26, 2011 and Monday, January 2, 2011 are Elekta Software (MOSAIQ) company holidays. We will be providing limited in-house holiday support. Please call one of the following numbers if you require assistance for an emergency issue.
On Friday, December 23 and Monday, December 26, we will have limited in-house staff that can be reached at the following number:
- From 8am-8pm EST you may call [1-855-693-5358 Option 3].
- For questions concerning ESI emergencies, the phone number you may call from 8am EST - 5pm PST is [650-450-3508].
If your issue is not an emergency, we will be happy to assist you on Tuesday, December 27, 2011. You may also email questions to support@impac.com which will be handled on Tuesday, December 27, 2011.
On Monday, January 2, we will have limited in-house staff that can be reached at the following number:
- From 8am-8pm EST you may call [1-855-693-5358 Option 3].
- For questions concerning ESI emergencies, the phone number you may call from 8am EST - 5pm PST is [650-450-3508].
If your issue is not an emergency, we will be happy to assist you on Tuesday, January 3, 2012. You may also email questions to support@impac.com which will be handled on Tuesday, January 3, 2012. Thank you and have a nice holiday.
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Elekta International
Elekta Australia
Elekta Canada
Elekta China
Elekta Hong Kong
Elekta India
Elekta Japan
Elekta New Zealand
Elekta Singapore
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